Consultation

Craig from Green Star Solutions came to my house to show me how to use my new Genesis 17kw heat pump for my swimming pool / spa and he also set it up so it works at the optimum level. This guy knows exactly what he is talking about and gives the best advice. Renae was a pleasure to deal with too. She was very professional, organised and provided great customer service. I highly recommend Green Star Solutions to anyone who is considering to buy their products or use their services.

Absolutely fantastic company Who go up and beyond to help you !!! After I accidentally pressed all the wrong buttons on my solar heating controller. Craig is brilliant…….. !!!!!!! Highly recommend Green Star Solutions

Called Craig at Greenstar earlier with a ‘User Error’ of not having my Genesis Pool Heater settings quite correct. Craig FaceTimed me back and took me through the settings step by step and did a fabulous job. All running well and troubleshooted a few things to look out for in the future. Thanks Greenstar 🙌 …

Thanks to Craig and his team for installing our Genesis Heat Pump. The service and professionalism is simply exceptional and so happy we have invested in a reliable product, which will give us extra months in swimming and seriously utilising our pool. Most importantly supporting a local Fremantle business. Reach out to Craig, you will not be disappointed.

Thanks to Craig for installing our new heat pump. Even came back out to fix an issue that wasn't his fault. I love the "lets just get it sorted attitude". Renae in the office also helped me to work out locations prior to the installation of the pool equipment. Can't wait to get into our nice warm pool.

Outstanding service and very willing to go the extra mile to support. I have the 17kw pool heat pump and this is proving to be a fantastic investment so far. Thanks Chris and team for your support.

Craig is an absolute legend. Within the very same week of my enquiry, he took upon himself to make sure we'd have our heat pump installed before X'mas - we now have a Genesis 10kW heat pump unit that runs beautifully thanks to him! Price is on point and professionalism is top notch. This guy is the real deal.

Above and beyond customer service from Ian. Exactly what you hope for when dealing with a company, he's passionate about his products and knows them well. He was happy to spend time on the phone with me troubleshooting the problems I was having setting up a pool heat pump. This would not be possible with someone who wasn't fully competent in the products they sell. Thanks Ian!

The team at Green Star were great right from the friendly delivery man who was also Craig’s offsider on the install, through to the office staff. They are a knowledgeable, friendly, helpful and responsive crew. Craig in particular went out of his way to make sure we could get the best from our heater install, including a face time call to look at our area and explain what we needed and was extremely fair in his prices. We would have no hesitation in recommending these guys. Thanks so much for the great job.

Highly recommend this company and their products!! Our pool installer was unable to set up our heater as the power was not yet hard wired. My husband rang and left a message for them to contact us and they returned our call the next business day. Craig went above and beyond to help us set up our heater. As I am new to the world of pools he wanted me through every step via video call. I am so grateful that Craig and his team took the time to value their customers, carefully explain the steps & ensure that I understood what to do next time. We feel confident operating our system now and take comfort knowing if a problem did arrise we can contact them again & resolve any issues- straight away! Five star service!!!

Pool company installed heat pump. Had some issues and called Greenstar service department. Was able to FaceTime and I was walked through how to solve the problem and how the system works and the water flows. The technician taught me more about the pool pump and heat system in 8mins than I knew in 6months from pool handover. Professional, friendly, knowledgeable. Greenstar is 5 star ⭐️

We had Ian come around a couple of weeks ago. He was fantastic, really thorough and personable. Arrived on time, installed the system and went through the system with me. It was a little difficult for him because the previous company hadn’t installed the correct type of Power Point for the system, but he talked me through it. And today when the power point issue was rectified, I felt confident enough to conduct the set to work, and the system operated just as Ian said it would. He even left marks on the valves so I knew which one to turn and to where. Highly recommend.

We were unsure of how to heat our pool. Craig came to our house and offered several solutions. We went with a great heat pump…From consultation to install everything was brilliant can’t recommend greenstar solutions highly enough.

The admin team provided regular updates and options to suit my requirements. The installer took the time to explain his reasoning for positioning of the unit and answered any questions I had. The quality of his work was excellent. Overall, this business is top-notch.

I’d like to thank Craig for his time and efforts in the install of my pool heater he was very prompt in returning calls on time when coming out knowledgeable and a nice fella to go with it I’d happily recommend Craig at Greenstar Solutions

Craig and the team are very professional, friendly & trustworthy. Communication throughout the entire process was very good.

I could not recommend Craig and his team high enough. Fantastic Product, Proactive and Outstanding Customer service and value for money.

Did a great job very reliable and helpful, thank you.

Very Impressed with the service on time and a pleasure to deal with 5 star